Community posts tagged support.
Has anyone noticed that for the last couple weeks the customer service number is never answered? I'm beginning to wonder if they just see my number and refuse to pick up, as I bug them all the time.…
I have almost 10 tickets with Pebble and zero responses. Now I hear a Pebble representative left, which I consider a serious red flag. They are the only person to address any of my more serious…
I’ve seen several comments about poor responses from Pebble. First, we had issues dealing with a Pebble representative. My understanding is that they’re no longer with Pebble. We had several…
Pebble acknowledges that some owners have waited too long for a response, had to follow up more than once, or were left unsure about their case. Support and phone systems are moving to new platforms,…
I have sent several messages, emails, and support requests via phone, yet not received a single response from Pebble. I think they have created an amazing product, but nothing but crickets.
Pebble support answers the support number. 866-732-2518. Pebble support also returns calls when you post tickets to the support@pebblelife.com email.
We left our Pebble in Fremont. So many Pebbles in the yard and factory. I got a distant glance into the factory. It was exciting. No pic as I was “escorted” to the restroom.
I’ve gone through all the topics in this forum and compiled a lengthy list of issues that I’d like to hear how the production team is addressing. I wish Pebble would do the same and give owners and…
Wanted to update those who were concerned about some of the issues these first-generation Pebbles are having and the field-service experience. The same day I posted my concerns about the lack of…
I am having concerning communication issues with support over a couple of issues with my Pebble. The biggest one is that my Pebble unlocks itself at night while in Sleep mode. I reached out to…
I'm pretty sure the fridge is supposed to stay on in sleep mode. I recommend looking it up in the Pebble manual, but we've looked it up and that's what I remember. You might need to call Pebble…
Although we love the thought of owning a Pebble, our plans have changed. We’ve been requesting a refund of our deposit for a number of months now (5). I spoke with someone who assured us it wasn’t a…
My wife and I flew from Florida to Fremont for a hands-on tour. Based on all the research I had done over many months, surprisingly, there were zero surprises. Everything was exactly as described,…
Pebble staff shared that they are working to answer questions and improve information through the website, FAQs, and social channels. For urgent questions, bring them back up in the community…
I need to get in contact with support as my email has changed. I reached out via the website twice but no one ever contacted me back. Any suggestions on next steps?