Community posts tagged service.
I have almost 10 tickets with Pebble and zero responses. Now I hear a Pebble representative left, which I consider a serious red flag. They are the only person to address any of my more serious…
Pebble acknowledges that some owners have waited too long for a response, had to follow up more than once, or were left unsure about their case. Support and phone systems are moving to new platforms,…
Pebble reports that a small number of owners have reported rooftop solar-panel damage. Inspections so far have found no immediate safety concern, with reported damage limited to the panel itself.…
I just bought my Founder Edition and see these patches on a solar panel. I picked it up recently and just saw the rooftop today.
Based on another owner's report, I inspected my solar panels and found similar damage. The two panels closest to the rear of the trailer are affected. I will contact Pebble support to see how they…
Has anyone had their screen door mounted too high? Mine leaves a big gap at the bottom. I've asked Pebble for a fix, possibly an extended screen-door panel, because moving the frame would require…
On our first night, it appears someone took our sewer hose. Is the compartment door always unlocked? Do I need the OEM replacement, or would another hose suffice?
Pebble identified a supplier issue with some batches of TT-30 to NEMA 14-50 adapters. These adapters can have different internal pin connectivity; EV chargers require a specific pin-to-pin mapping,…
Very pleased that Pebble is going to pick up our Pebble and take it back to the factory to repair all our issues!
Wanted to update those who were concerned about some of the issues these first-generation Pebbles are having and the field-service experience. The same day I posted my concerns about the lack of…
A mobile technician is here today. Unfortunately, I can't watch because I have a dentist appointment. I'm sure my husband is kibitzing! So, lots of little things and a couple big things on our…
I read through the entire online Pebble Flow Owner’s Guide. Overall, it seems pretty well done with good information. A few comments—just my take; your mileage may vary. I do not yet have my trailer…