Pebble staff shared that they are working to answer questions and improve information through the website, FAQs, and social channels. For urgent questions, bring them back up in the community discussion.
Can Pebble staff help preorder holders who are trying to get into the showroom to see a Pebble?
Do the different exterior colors have different interior colors? Does one exterior color have a white interior? Can customers pick interior colors separately from exterior, or can you list the available combinations?
The interior colors are all the same. Was there a specific color scheme you were looking for?
White interior was my preference, like the pre-production unit. I received feedback from an early owner that the interior is white; it apparently just looked tan or brown in a photo.
I have been concerned about the lack of communication from Pebble lately. They are not answering emails or posting new events, news, or production updates. I’m an hour from Fremont and can’t figure out how to see a Pebble. I’m a reservation holder and have not gotten anything after the automated confirmation. Need more input!
Try the Contact link at the bottom of the website. Submit a “pre-order inquiry” saying you are a reservation holder and would like to see a Pebble before converting to an order. Include information from the original reservation so it can be looked up. I was then able to schedule a VIP tour in the Fremont showroom.
How long ago was this? I did this about a month ago but I’m not sure I included my reservation information. I’d probably buy a Pebble today if one was available. I’ll try again with the reservation info.
I visited around the end of August. There is also information in the preorder channel about getting into the showroom.
Reservation holders and potential customers can contact Pebble support directly to arrange a Pebble Flow VIP showroom experience.
I spoke with Pebble staff for a half hour early this week and they answered every question I had. Very calm, enjoyable conversation.
Sorry for the lack of communication. You can fill out the Contact form on the website or send an email to support@pebblelife.com. Mention that you have been here on Discord.
Please call or text Pebble support directly to set up a Pebble Flow VIP showroom experience at the Fremont HQ.
I don't see a preorder channel.
It's invitation-only for preorder holders. Since you have a reservation, you should qualify. The process for getting access was to contact Pebble staff with your reservation number.
What about the preorder channel? Does that exist? How do I get access as a confirmed order holder?
Please send an email to support@pebblelife.com so Pebble can get your email address.
Can you share the total number of units delivered to customers to date? I think reservation holders would like to know how production is coming along.
We are working diligently to deliver units to everyone who has placed deposits. Unfortunately, we can’t share shipment numbers, but I expect you will start to see more Pebble Flow owners posting and commenting in the coming weeks.
My understanding from August at Overland Expo was that they had already delivered 10+ units and recently expanded production of green Founders Editions to include other colors.
What is the process to go to Fremont to get a look at the Pebble? I am seriously considering upgrading my order and just want to see one first.
Please send an email to support@pebblelife.com and let them know when you want to come.
Pebble support can help with upgrading a preorder and hosting a Pebble Flow VIP showroom experience at the Fremont HQ.